Shipping policy

At Haven Tidy Supply, we want your bedding order to arrive safely and be ready to become part of your home. Whether you are refreshing your bedroom with a new fitted sheet, adding decorative throw pillows, or choosing a duvet cover to complete your bedding arrangement, we aim to make the delivery process straightforward and easy to understand.

This Shipping Policy explains our shipping charges, order preparation process, delivery arrangements, tracking information, and procedures for handling shipping problems.

1. Order Processing

Once an order has been submitted and payment authorization is completed, it enters our order-processing workflow.

Our team will review the order details, confirm the selected products and variations, and prepare the merchandise for shipment. Depending on the order, preparation may include checking product quantities, inspecting visible product condition, organizing bedding components, and selecting suitable protective packaging.

Orders are generally processed within 1–3 business days, excluding weekends and applicable public holidays. This is an estimated processing period, not a guaranteed dispatch date. Actual processing times may vary depending on order volume, inventory availability, payment verification, and fulfillment circumstances.

You may receive an order confirmation after checkout. A separate shipping confirmation or tracking notification may be provided after the package has been dispatched.

2. Shipping Fees

We offer a simple shipping structure designed to make delivery charges clear before customers complete checkout.

The applicable shipping charge will be displayed during checkout before payment is submitted.

Unless otherwise stated, the $10.00 threshold is calculated using the merchandise subtotal before applicable taxes and shipping charges. Discounts and promotional codes may affect the merchandise subtotal used to determine eligibility for free shipping.

If an order is divided into multiple packages for fulfillment reasons, we will not impose an additional shipping charge solely because we have chosen to ship the order in separate parcels, unless the customer has agreed to a separately disclosed charge.

3. Shipping Destinations

Available shipping destinations and delivery options will be displayed during checkout.

Shipping availability may depend on the destination, carrier coverage, product availability, and other operational considerations.

If a destination cannot be served through the available shipping arrangements, the order may not be accepted for that location. If an order is accepted but later becomes impossible to fulfill, we will contact the customer and provide an appropriate resolution under applicable law.

4. Delivery Address Requirements

Customers are responsible for providing a complete and accurate delivery address.

Please review the following information carefully before submitting an order:

• Recipient's full name.

• Street number and street name.

• Apartment, unit, or suite number, where applicable.

• City and state.

• ZIP code.

• Any additional delivery instructions requested at checkout.

An incomplete or inaccurate address may result in a delay, failed delivery attempt, returned package, or additional carrier handling.

If you discover an address error after checkout, please contact us immediately at [email protected]. We will make reasonable efforts to correct the information before dispatch. Once the package has been transferred to a carrier, address changes may depend on the carrier's available services.

5. Delivery Estimates

Delivery time depends on the destination, carrier service, transportation network, and other conditions affecting the shipment.

Where a delivery estimate is displayed at checkout or included in a shipping confirmation, it should be treated as the relevant guidance for that order. Actual delivery may take longer or shorter than estimated.

Unless a specific delivery date is expressly confirmed as guaranteed, delivery estimates are not guarantees.

Additional time may be required during:

• Public holidays and seasonal shopping periods.

• Severe weather or natural disruptions.

• Carrier network congestion.

• High-volume promotional events.

• Address verification or delivery-access issues.

• Other circumstances affecting transportation or local delivery operations.

We aim to communicate material delays when we become aware of them.

6. Tracking Information

When tracking is available, shipment details may be sent to the email address supplied during checkout.

Tracking information may show events such as carrier collection, arrival at a sorting facility, transportation between locations, arrival at a local delivery center, and final delivery.

Please understand that tracking details may not appear immediately after dispatch. Some carriers require additional time to scan a parcel into their tracking systems.

A temporary lack of tracking updates does not necessarily mean that a package has been lost. If tracking remains unchanged for an unusually long period or appears inconsistent with the delivery address, please contact our customer service team.

7. Packaging and Product Protection

Bedding products require packaging that helps protect them from moisture, dirt, and handling damage during transportation.

Depending on the product and order size, we may use protective mailers, cartons, bags, sleeves, or other suitable packaging materials.

We aim to prepare fitted bed sheets, duvet covers, and throw pillows in a manner that reduces the risk of damage before delivery.

Customers should inspect the outer package and merchandise after arrival. If an item appears damaged, please retain the packaging and take photographs where possible. This information can help us review the issue and determine an appropriate resolution.

8. Delayed Shipments

Although we aim to process orders within a reasonable period, delays may occur.

If we learn that an order cannot be shipped within the time represented at checkout or within the period required by applicable law, we will provide the notice and options required by law.

Depending on the circumstances, customers may be offered:

• A revised shipment date.

• The opportunity to agree to a shipping delay.

• The opportunity to cancel the unshipped order.

• A refund for merchandise that cannot be shipped, as required by applicable law.

We will not treat a customer's silence as consent where applicable law requires affirmative agreement.

9. Missing or Lost Packages

If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking the following places first:

• Your front door, porch, or designated delivery area.

• Your mailbox or parcel locker.

• With household members or building reception.

• With neighbors, where appropriate.

• Any alternate location identified in the carrier's delivery notice.

You may also contact the carrier to request additional delivery information.

If the package remains missing, contact us at [email protected] and provide your order number. We will review the available shipment details and work toward an appropriate resolution.

A carrier's delivery scan may be considered during an investigation, but it does not automatically eliminate any rights or remedies available to customers under applicable law.

10. Damaged or Incorrect Deliveries

If you receive the wrong product or an item arrives damaged, please contact us as soon as reasonably possible.

Examples may include:

• A fitted sheet with visible tears or damaged seams.

• A duvet cover with a broken closure or substantial fabric damage.

• A throw pillow with a damaged cover or missing components.

• An item that materially differs from the product selected at checkout.

• A shipment containing the wrong quantity or product variation.

Please include your order number, a description of the issue, and photographs when available.

We will review the information and determine an appropriate remedy under our Return and Refund Policy and applicable law.

11. Split Shipments

In some circumstances, products from one order may be dispatched in separate packages.

This may occur because of inventory availability, fulfillment arrangements, product packaging requirements, or other operational considerations.

If multiple parcels are used, separate tracking details may be provided where available.

A split shipment does not change your right to receive the products purchased or to obtain an appropriate remedy if an item cannot be supplied.

12. Undeliverable and Returned Packages

A package may be returned to us if the delivery address is incomplete, the recipient cannot be located, delivery is refused, or the carrier is otherwise unable to complete delivery.

If a package is returned, we will review the carrier information and contact the customer where possible to discuss the available next steps.

If the delivery problem results from inaccurate information supplied by the customer, additional shipping arrangements may be necessary. Any additional charge will be communicated before it is imposed and handled in accordance with applicable law.

If a package is returned because of an error attributable to us or another circumstance for which we are legally responsible, we will provide an appropriate resolution.

13. Shipping Charges on Canceled or Refunded Orders

If an order is canceled before shipment, or if we are unable to supply the merchandise, shipping charges and other amounts will be refunded where required by applicable law.

For partial shipments, the treatment of shipping charges will depend on the order's shipping terms and applicable legal requirements.

Any refund required under federal law will be processed in accordance with the applicable requirements governing unshipped merchandise.

14. Contact for Shipping Assistance

For shipping questions, address corrections, tracking concerns, or delivery problems, please contact:

Haven Tidy Supply – Shipping Support
UJ GROUP INC
1075 W Sam Houston Pkwy 210
Houston, TX 77043
United States
Email: [email protected]
Contact Person: Jason David Hemstreet