Contact information

Haven Tidy Supply values clear communication and helpful customer service. Whether you are selecting fitted sheets for a bedroom refresh, looking for a duvet cover to complement your existing bedding, or choosing throw pillows to add a finishing touch to your living space, we welcome your questions and feedback.

Our customer service team can assist with product inquiries, order information, delivery concerns, return requests, refund questions, and general website matters.

1. Business Information

Business Name: UJ GROUP INC
Store Name: Haven Tidy Supply
Website: https://www.haventidysupply.org/

Business Address:
1075 W Sam Houston Pkwy 210
Houston, TX 77043
United States

2. Customer Service Contact

Contact Person: Jason David Hemstreet
Customer Service Email: [email protected]

For the most efficient assistance, customers are encouraged to contact us by email. If your inquiry concerns an existing purchase, please include your order number.

3. Product Information and Shopping Assistance

You may contact us if you have questions about:

  • Fitted bed sheets and available product specifications.

  • Throw pillows, designs, and product details.

  • Duvet covers and relevant dimensions.

  • Product availability and selected variations.

  • General information about materials, appearance, and care instructions.

  • Other products displayed in our online store.

Where possible, please identify the product by its name or listing description so that we can better understand your inquiry.

4. Order and Payment Support

Our team can receive inquiries relating to:

  • Order confirmations.

  • Order status and fulfillment.

  • Payment processing questions.

  • Incorrect order information.

  • Order cancellations.

  • Refund status and transaction questions.

  • Missing or incomplete orders.

For order-related inquiries, please provide the order number and the email address used during checkout.

5. Shipping and Delivery Support

Customers may contact us regarding:

  • Shipping fees and free-shipping eligibility.

  • Delivery address corrections.

  • Shipment tracking.

  • Delayed or missing packages.

  • Incorrect delivery information.

  • Damaged packages or merchandise.

  • Returned or undeliverable shipments.

If your package arrives damaged, photographs of the product and packaging may help us assess the matter more efficiently.

6. Returns and Refunds

If you need assistance with a return or refund, please contact us before mailing merchandise back.

Our team can provide information about return eligibility, return instructions, damaged or defective products, and the status of an approved refund.

Please refer to our Return and Refund Policy for the applicable conditions and procedures.

7. Privacy and Legal Inquiries

You may also contact us regarding:

  • Questions about our Privacy Policy.

  • Requests concerning eligible personal information.

  • Website Terms of Service.

  • Legal Notice inquiries.

  • Concerns about website content or business information.

  • General comments or suggestions.

Privacy-related requests should include enough information for us to identify the relevant interaction or account, but should not contain full payment-card numbers, passwords, or other sensitive credentials.

8. Information to Include in Your Message

To help us respond effectively, please include the relevant details:

  1. Your full name.

  2. Your order number, if applicable.

  3. The email address associated with your purchase.

  4. The product or service involved.

  5. A clear description of your question or concern.

  6. Photographs or supporting information, where relevant.

Providing complete information at the beginning of the conversation can reduce unnecessary follow-up and help us review your request more efficiently.

9. Customer Service Response

We aim to review incoming inquiries and respond as promptly as reasonably possible.

Response times may vary depending on inquiry volume, weekends, holidays, and the complexity of the matter. Issues involving delivery investigations, payment disputes, or product inspections may require additional review.

10. Written Correspondence

Customers who need to send written correspondence may use the business address below:

UJ GROUP INC – Haven Tidy Supply
1075 W Sam Houston Pkwy 210
Houston, TX 77043
United States

Please contact us by email before mailing merchandise or time-sensitive documents so that we can provide appropriate instructions.

11. Official Contact Summary

Store: Haven Tidy Supply
Website: https://www.haventidysupply.org/
Company: UJ GROUP INC
Contact Person: Jason David Hemstreet
Email: [email protected]
Address: 1075 W Sam Houston Pkwy 210, Houston, TX 77043, United States