Privacy policy

Haven Tidy Supply respects the privacy of its customers and website visitors. We understand that purchasing bedding and home-comfort products involves sharing personal details, such as delivery addresses, contact information, and order records. We treat this information with care and aim to use it only for appropriate business, service, security, and legal purposes.

This Privacy Policy explains how UJ GROUP INC, operating the Haven Tidy Supply website at https://www.haventidysupply.org/, collects, uses, stores, and discloses personal information.

By visiting or using our website, you acknowledge the practices described below, subject to any rights and choices available to you under applicable law.

1. Information We Collect

The information we collect depends on how you interact with our website, place an order, or communicate with our team.

A. Personal and Contact Information

When you place an order, create an account where available, or contact us, we may collect:

• Full name.

• Billing address.

• Shipping address.

• Email address.

• Telephone number, if provided.

• Order reference and customer-service correspondence.

• Information voluntarily included in messages, requests, or feedback.

We use these details to identify orders, arrange delivery, respond to questions, and provide customer support.

B. Order and Transaction Information

When you purchase fitted bed sheets, throw pillows, duvet covers, or other products, we may collect or receive information such as:

• Products selected and quantities ordered.

• Product sizes, colors, and other chosen variations.

• Purchase date and order number.

• Merchandise subtotal, shipping fees, and applicable taxes.

• Payment status and transaction reference.

• Refund, return, cancellation, and dispute records.

Payment information is generally handled by the payment service provider used at checkout. We do not ask customers to send full payment-card details or security codes through ordinary email.

C. Technical and Website Usage Information

When you browse our store, certain technical information may be collected automatically through the website, hosting provider, analytics services, or similar technologies. This may include:

• IP address.

• Browser type and version.

• Device type and operating system.

• Pages viewed and approximate visit times.

• Referring website or page.

• Website navigation and interaction data.

• Cookie identifiers and similar technical information.

This information may help us maintain website functionality, understand visitor activity, and identify technical or security issues.

2. How We Use Information

We may use collected information for the following purposes:

Order Management and Fulfillment: To receive orders, confirm purchases, process payments, prepare merchandise, arrange shipment, and provide delivery updates.

Customer Service: To answer questions about fitted sheets, duvet covers, throw pillows, product specifications, returns, refunds, and delivery matters.

Payment and Transaction Administration: To coordinate payment processing, verify transaction status, maintain purchase records, and manage refunds or disputes.

Website Operation: To maintain the shopping cart, support checkout, improve website navigation, and troubleshoot technical problems.

Security and Fraud Prevention: To detect suspicious transactions, investigate potential misuse, protect customer accounts where applicable, and safeguard our business systems.

Business Analysis: To understand general shopping patterns, identify popular product categories, improve product presentation, and make our store more convenient to use.

Legal Compliance: To maintain required records, respond to lawful requests, resolve disputes, and meet applicable legal obligations.

Marketing: Where permitted by law and consistent with your preferences, we may send promotional messages, product announcements, or store updates. You can opt out of marketing emails at any time.

3. Cookies and Similar Technologies

Our website and certain service providers may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

• Keep shopping-cart contents available during a browsing session.

• Remember certain website preferences.

• Understand website traffic and performance.

• Identify errors and improve technical reliability.

• Measure the effectiveness of promotional campaigns.

• Improve the overall shopping experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect checkout, shopping-cart functions, or other website features.

Where applicable law requires notice or consent for particular tracking technologies, we will provide the relevant information and choices.

4. How We Share Information

We do not sell personal information in exchange for money as part of our ordinary retail operations. However, we may disclose information to service providers and other parties where reasonably necessary for legitimate business purposes.

These parties may include:

• Payment processors and payment service providers.

• Shipping carriers and delivery companies.

• Website hosting and e-commerce technology providers.

• Customer-service and communication platforms.

• Analytics and website performance providers.

• Fraud prevention and security services.

• Accountants, legal advisers, and other professional consultants.

• Government agencies, regulators, or law-enforcement authorities when disclosure is legally required.

We seek to limit information shared with service providers to what is reasonably necessary for the service being performed.

Some service providers may process information on our behalf under contractual arrangements or their own applicable legal obligations.

5. Payment Information and Financial Security

Payments submitted through our online store may be processed by third-party payment providers. Those providers may collect and process payment information under their own privacy notices, security procedures, and service terms.

We encourage customers to review the relevant payment provider's information before completing a transaction.

For your protection, please do not send full card numbers, card verification codes, account passwords, or other sensitive financial credentials through ordinary email or customer-service messages.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

Depending on the technology and services used, safeguards may include restricted access, secure website connections, service-provider security measures, and internal procedures for handling customer records.

No website, electronic communication, or data storage system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their devices, email accounts, and passwords.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

Retention may be necessary to:

• Complete purchases and maintain transaction records.

• Respond to customer inquiries.

• Process returns, refunds, and delivery claims.

• Address payment disputes or suspected fraud.

• Meet accounting, tax, and other legal requirements.

• Protect our business and customers in the event of a dispute.

When information is no longer reasonably required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal and recordkeeping obligations.

8. Your Privacy Rights and Choices

Depending on your state of residence and the laws applicable to our business, you may have rights concerning personal information, including the right to:

• Request confirmation of whether certain personal data is being processed.

• Request access to eligible personal information.

• Request correction of inaccurate personal information.

• Request deletion of eligible personal information.

• Obtain a copy of certain personal information in a portable format.

• Opt out of certain types of targeted advertising, data sales, or profiling where applicable.

• Withdraw consent where processing is based on consent.

• Appeal a privacy-request decision where the law provides that right.

To submit a privacy request, contact us at [email protected].

We may need to verify your identity and confirm that you are authorized to make the request. Certain information may be retained where an exception applies, such as for transaction records, legal compliance, security, or the establishment or defense of legal claims.

9. Texas Data Privacy and Security Act

We aim to handle personal information in a manner consistent with applicable Texas privacy and data-security requirements.

The Texas Data Privacy and Security Act, effective July 1, 2024, establishes certain consumer privacy rights and business obligations for entities that fall within its scope. Depending on applicability, those rights may include access, correction, deletion, data portability, and the ability to opt out of certain processing activities. The Act also contains exceptions and exemptions, including provisions concerning qualifying small businesses.

 

The Act does not automatically apply to every business or every type of data processing. Where UJ GROUP INC is subject to the Act and a particular consumer request falls within its requirements, we will handle that request in accordance with applicable law.

10. Children's Privacy

Our website is intended for general consumers and is not designed to knowingly collect personal information directly from children under 13 without the consent required by applicable law.

If we become aware that personal information has been collected from a child in circumstances where collection was not permitted, we will take reasonable steps to address the information in accordance with applicable legal requirements.

Parents or legal guardians who believe a child has submitted personal information may contact us at [email protected].

11. Third-Party Websites and Services

Our website may contain links, payment interfaces, embedded features, or other services operated by third parties.

When you interact with an external website or service, that provider may collect information under its own privacy policy. We do not control every external service's privacy practices, security procedures, or content.

We encourage customers to review third-party privacy notices before submitting personal information to those services.

12. Marketing Communications

Where permitted by law, we may use your contact information to send store announcements, product updates, or promotional offers.

If you no longer wish to receive promotional emails, you may use the unsubscribe instructions in the message or contact us directly.

Unsubscribing from marketing communications will not necessarily stop essential service messages, including order confirmations, shipping notices, refund updates, security notices, or other communications relating to an existing transaction.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website technology, service providers, or legal obligations change.

The latest version will be published on this page with an updated effective date. We encourage visitors to review the policy periodically.

14. Privacy Contact Information

For privacy questions, access or correction requests, or concerns about how personal information is handled, please contact:

Haven Tidy Supply – Privacy Inquiries
UJ GROUP INC
1075 W Sam Houston Pkwy 210
Houston, TX 77043
United States
Email: [email protected]
Contact Person: Jason David Hemstreet