Refund policy

At Haven Tidy Supply, we believe that a comfortable bedroom begins with thoughtfully selected essentials. From fitted bed sheets designed to create a smooth sleeping surface to decorative throw pillows and duvet covers that bring warmth and character to a room, each product should arrive in the condition customers reasonably expect.

We want customers to feel confident when shopping with us. This Return and Refund Policy explains the conditions for requesting a return, the process for resolving product concerns, and how approved refunds are handled.

This policy applies to purchases made through https://www.haventidysupply.org/ and is operated by UJ GROUP INC.

1. General Return Period

Customers may request a return for eligible products within 30 days after delivery.

To qualify for a standard return, the merchandise should generally:

• Be unused and in its original condition.

• Be clean, undamaged, and free from stains, odors, or signs of washing.

• Include its original packaging, labels, and accessories where reasonably possible.

• Not have been altered, repaired, or modified after delivery.

• Be submitted for return within the stated 30-day period.

Because our products are intended for personal and household use, we pay particular attention to their condition when evaluating returns. Bedding products should be handled carefully during inspection to preserve their cleanliness and suitability for resale.

Customers may reasonably inspect a product to determine its appearance, size, fabric characteristics, and general suitability. However, products that have been washed, slept on, heavily used, or otherwise placed into regular household use may not qualify for a voluntary change-of-mind return.

This 30-day return period is a voluntary store policy and does not replace or restrict any rights available under applicable consumer-protection laws.

2. Damaged, Defective, or Incorrect Products

We take product quality and order accuracy seriously. If an item arrives damaged, defective, or different from what you ordered, please contact us promptly so that we can review the situation.

Examples may include:

• A fitted bed sheet arriving with torn seams, substantial fabric damage, or defective elastic.

• A duvet cover arriving with a broken zipper, missing buttons, damaged closures, or significant stitching defects.

• A throw pillow arriving with a damaged cover, a defective seam, or missing components.

• A product that is materially different from the size, design, or item description shown in the order.

• An order containing the wrong product, quantity, or selected variation.

• Merchandise damaged during shipment.

Please provide your order number, a description of the issue, and photographs of the affected item and packaging when available.

After reviewing the information, we will determine an appropriate resolution. Depending on the circumstances and applicable law, this may include a replacement, refund, repair where appropriate, or another legally available remedy.

Customers are not required to accept store credit or a replacement when applicable law entitles them to another remedy.

3. Change-of-Mind Returns

We understand that a product may occasionally turn out to be different from what a customer envisioned for a bedroom or home décor project.

For eligible merchandise, we may accept change-of-mind returns within 30 days after delivery.

Examples include:

• Choosing a fitted sheet in the wrong color for your bedroom.

• Deciding that a throw pillow does not complement your existing furniture.

• Selecting a duvet cover that does not match your preferred room style.

• No longer needing an item after completing a purchase.

For voluntary change-of-mind returns, products must meet the condition requirements described in this policy. Unless we state otherwise or applicable law requires it, customers are responsible for return shipping costs.

Original shipping charges, if any, are not automatically refundable for a voluntary change-of-mind return.

4. Bedding Hygiene and Product Condition

Since fitted sheets, duvet covers, and pillow products come into close contact with household surfaces and personal use, hygiene and product condition are important considerations.

For a voluntary return, we generally cannot accept merchandise that:

• Has been washed, dried, or treated with cleaning products.

• Shows signs of regular sleeping or household use.

• Contains stains, pet hair, smoke odors, perfume, or other noticeable odors.

• Has been damaged through improper handling or storage.

• Has been modified, repaired, or altered.

• Is missing essential components or original packaging where their absence materially affects the product's condition.

This section does not prevent customers from seeking remedies for products that were defective, damaged, or incorrectly supplied when delivered. Mandatory legal rights remain unaffected.

5. Return Authorization and Instructions

Please contact our customer service team before sending any merchandise back.

Email: [email protected]

To help us process your request efficiently, include:

1. Your full name.

2. Your order number.

3. The email address used at checkout.

4. The product you wish to return.

5. The reason for the return.

6. Photographs or other supporting information, if relevant.

Our team will review the request and provide instructions for the next steps. Please do not mail products to our business address without first receiving return instructions. This helps us identify your package and prevent unnecessary processing delays.

6. Return Shipping Costs

For approved change-of-mind returns, the customer is generally responsible for return shipping costs unless we expressly agree otherwise.

If a product arrives damaged, defective, or incorrect, we will review the circumstances and arrange an appropriate resolution consistent with applicable law.

When shipping an approved return, please:

• Package the merchandise securely.

• Protect fabric products from moisture, dirt, and damage during transit.

• Include any return identification information provided by our team.

• Use a trackable shipping service where reasonably available.

• Keep your shipping receipt until the return has been resolved.

Customers should avoid placing loose bedding products directly into shipping containers without suitable protective packaging.

7. Refund Processing

Once a returned product is received, we will inspect its condition and review the return request.

If approved, refunds will generally be issued to the original payment method. We aim to initiate approved refunds within 5–10 business days after the return has been reviewed.

The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

If the refund does not appear within the expected period, please contact us with your order number so that we can help investigate.

8. Partial Refunds

In certain circumstances, a partial refund may be appropriate where permitted by law and agreed with the customer.

For example, this may apply when a customer returns only part of a multi-item order or when a return includes items that do not meet the voluntary return conditions.

We will explain the basis for any proposed adjustment before finalizing the refund. We will not use this provision to reduce a refund or remedy that a customer is legally entitled to receive.

9. Order Cancellation Requests

If you wish to cancel an order, contact us as soon as possible at [email protected].

We will make reasonable efforts to stop an order that has not yet entered fulfillment or shipment. Once a package has been packed, dispatched, or handed to a carrier, cancellation may no longer be possible.

If the order has already shipped, you may request a return after delivery under this policy and applicable law.

If we cannot fulfill an order within the time represented or required by law, we will provide any notice, cancellation opportunity, and refund required by applicable law.

10. Refunds for Unfulfilled Orders

If we are unable to supply an order or a product within an applicable promised or legally required period, we will contact the customer and provide the options required by law.

Where a customer is entitled to cancel an unfulfilled order, we will refund the amounts required by law, including applicable shipping charges and other amounts that must be returned.

11. Consumer Protection Rights

Nothing in this policy is intended to exclude or limit rights that cannot legally be waived.

Customers may have rights under applicable federal and Texas laws, including the Texas Deceptive Trade Practices–Consumer Protection Act, where applicable.

Any remedy required by law will be handled in accordance with the relevant legal requirements. Our voluntary return policy operates in addition to, and not instead of, those mandatory rights.

12. Return and Refund Contact Details

For return requests, refund questions, or assistance with a product concern, please contact:

Haven Tidy Supply – Returns Department
UJ GROUP INC
1075 W Sam Houston Pkwy 210
Houston, TX 77043
United States
Email: [email protected]
Contact Person: Jason David Hemstreet